IT documentation templates

The IT team’s toolkit for effortless documentation

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Documentation is often complicated and time-consuming—increasing the burden on IT teams that are already pressed for time. And with technology constantly changing, unless you have real-time updates and persistent visibility into your documentation, it will become obsolete almost as soon as you’ve finished recording it.

So it’s no wonder many feel it’s simply not worth the hassle.

But this mindset can hinder your productivity and success. Without standardized processes and a clear history of work done, IT teams can end up reinventing the wheel over and over again.

Here at Lucid, we believe there’s a better way. 

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With Lucid’s visual collaboration platform, you can create living documentation of technical processes that are visible, digestible, and always up to date.

Below, we’ve compiled a toolkit of IT documentation templates to get you started. Click any IT template to open in Lucidchart or Lucidspark. 

Templates for system and network documentation

Documenting the current state of your system and network allows you to determine a baseline and evolve your architecture over time. You can also visualize the future state of your network and systems, which is valuable for communicating with stakeholders and collaborators.

Here are some templates to get you started:

Current vs. future state flowchart

Use this basic template to visualize and analyze your current and future processes. Easily switch between current and future state views using the page tabs or by adding links directly to your templates for quick navigation.

Current vs. future state flowchart
Current vs. future state flowchart (click to use template)

Network diagram example

Use this example template to customize your own network diagram or visualize the basic components of a generic network design to understand the flow of information in a system.

Looking for a specific network infrastructure? You can find more templates here.

Network diagram example
Network diagram example (click to use template)

System landscape

Get a bird’s eye view with this system landscape template. Customize the template to show the products in your implementation and get broader context for your technical solution.

System landscape
System landscape (click to use template)

Network security diagram

Visualize your network security components and the important relationships between them with this network security diagram template. You can use this template to better understand a basic network security system or customize it to your specific use case.

Network security diagram
Network security diagram (click to use template)

Templates for documenting standard operating procedures (SOPs)

A process tells you what to do, and a SOP tells you exactly how to do it. That level of precision is essential when creating IT documentation.

Here are some IT templates to help you write SOPs:

Process map 

Use this process map template to outline your project, define your process, and chart your plans toward a specific goal. Lucidspark makes it easy to add sticky notes, tag team members to alert them to specific roles or assignments, and color code your steps for an easy-to-follow process from start to finish. 

process map
Process map (click to use template)

SOP flowchart

Bring the pieces of your procedure into focus with an SOP flowchart. Use this template to visualize and document your processes step by step. You can also use Lucidchart’s layers feature to overlay different elements on your diagram for added context.

SOP flowchart
SOP flowchart (click to use template)

Procedure diagram

Similarly, a procedure diagram can help you outline specific processes step-by-step with sub-tasks below each main requirement. This template is ideal for documenting detailed procedures and training new team members.

Procedure diagram
Procedure diagram (click to use template)

Process improvement flow

Use both Lucidchart and Lucidspark to analyze, update, and improve your current processes. Lucid’s universal canvas makes it easy to create a process in Lucidchart and then switch over to Lucidspark to brainstorm improvements, all without having to leave your canvas.

Process improvement flow
Process improvement flow (click to use template)

Templates for incident and problem management documentation

Issue management is critical to IT teams and their daily workflow. Teams need to document incident reports detailing the nature, impact, and resolution of issues. Then, they have to conduct root cause analysis to investigate problems.

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Here are a few templates to help with incident and problem management documentation:

Problem management process flow

Prevent issues by managing the entire lifecycle of a problem. Use this problem management process flow to better detect and document incidents, establish new steps to prevent future problems, and improve diagnosis in the future.

Problem management process flow
Problem management process flow (click to use template)

Incident management high-level process flow

Handle service disruptions efficiently and improve your management lifecycle with this incident management high-level process flow. This IT template helps you map out procedures for incident management and implement incident management best practices.

Incident management high-level process flow
Incident management high-level process flow (click to use template)

Issue management log

Keep track of current and closed issues with this issue management log template. Document new issues, assign and track who is responsible for each issue, and organize and prioritize issues based on type or severity.

Issue management log
Issue management log (click to use template)

Risk impact scale

Use this risk impact scale template to manage risks more effectively by understanding the scope of their potential impact on your IT systems and/or the organization. Break down risks by category and define the consequences so you can prioritize the risks appropriately.

Risk impact scale
Risk impact scale (click to use template)

Templates for project management documentation

Whether you’re working on project charters, scope documents, plans, timelines, or training materials, Lucid can help you create visual documentation that’s engaging and updated.

Here are some templates to get you started:

IT project management system procurement process

Considering a new software or technology to add to your IT stack? Use this template to define the steps required to make a decision. This process flowchart will also help you analyze your current procurement process and make improvements.

IT project management system procurement process
IT project management system procurement process (click to use template)

Scrum board 

Keep your sprints on track by organizing tasks and responsibilities on this scrum task board. Use color coding to track roles and assignments, write tasks on sticky notes to easily move them into the right status column, and visualize the overall team workflow from start to finish.

Scrum board
Scrum board (click to use template)

Communication plan 

With so many moving parts to manage in IT, it’s important to keep everyone in the looop with a documented communication plan. Use this communication plan template to customize your own plan of action. Identify key stakeholders that need to be kept informed, track preferred communication channels, and attach notes for additional context without cluttering the document.

Communication plan
Communication plan (click to use template)

Project dashboard

Monitor all the key elements of your project at-a-glance with this customizable project dashboard template. Import your data directly into Lucid’s smart containers so you can track project progress in real time.

Project dashboard
Project dashboard (click to use template)

Templates for facilitation

To lead your team through brainstorms, discussions, or postmortems, check out these templates:

Brainstorming facilitation

You can use this template to spark new ideas in your team meetings. Once all of the ideas are on the board, you can move to Lucidchart via universal canvas to turn them into a process flow, wireframe, or anything else.

Brainstorming facilitation (click to use template)

Architecture review

Use this template to draft your architecture review notes and set up a meeting agenda.

Architecture review (click to use template)


Convert your IT challenges into actionable tasks with this template. Then, identify specific steps to address each issue effectively and efficiently, turning obstacles into improvement opportunities within your IT infrastructure.

Postmortem (click to use template)

Work smarter, not harder with intelligent documentation

Documentation isn’t always exciting—but with Lucid, it can be a whole lot easier. 

Lucid’s dynamic canvas and extensive shape libraries make it easy to customize your documentation to your specific needs. Visualize how your resources and time are being used, identify where you can improve, and monitor progress all in one place.

From process flows to communication plans, Lucid’s suite of IT documentation templates can help teams:

  • Keep better records.
  • Track progress more efficiently.
  • Provide clear context for all stakeholders involved.
  • Smooth out complex topics using visuals.
  • Streamline the incident and problem management process.
  • Visualize their system and network architecture.

Learn more about how Lucid can help your IT team make documentation an effortless and efficient process.

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About Lucid

Lucid Software is a pioneer and leader in visual collaboration dedicated to helping teams build the future. With its products—Lucidchart, Lucidspark, and Lucidscale—teams are supported from ideation to execution and are empowered to align around a shared vision, clarify complexity, and collaborate visually, no matter where they are. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit

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